Not sure how to actually do the download?
Here's our step-by-step guide for Windows users who are not very familiar with their computer.
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1. Go back to the email you received that has the link to the file of the resource you ordered. It looks like this:
- It includes a clickable link, that looks something like this:
Download > Name of File.pdf (1.22 MB)
If you didn't receive this email, which was automatically mailed to you as soon as you completed your purchase, look in your junk mail folder. If you still cannot find it, make sure your filters are set to accept all mail from the domain "catholicdr.com". Then, contact us to have us resend the link to you.
2. When you click on the download link, a webpage will open where the download should automatically
begin after a few seconds, and a "File Download" pop-up box opens. It looks like this:
Problem #1: There may be times when the automatic download will not begin (because of browser security restrictions, etc.) in which case, there is a link on the page to start the download manually.
Problem #2: If the "File Download" pop-up box does not appear on your computer, but instead your computer starts the ebook or leaflet your ordered, do not attempt to print it! You purchased a license to save a digital copy on your computer -- not just print it -- so that you can use it repeatedly in the future even if you lose the print-out. To solve this problem, instead of telling your computer to print the file, tell your computer to save the file. The program that opened the file includes a "save as" option in the File Menu or on the tool bar. For example, in the Adobe Reader that opens PDF files, your tool bar includes a disk icon for saving the file:
3. When the "File Download" pop-up box appears, click the "Save" button. You will get a pop-up window something like the screen shot below. Not all computers or versions of Windows are set up to look exactly like this, so don't worry if you don't see it as I describe.
See the left column? See where I've circled "My Documents" in red on the left? In your computer, you'll probably see this icon. Click on it to choose it. This is where you'll be saving (i.e., downloading) the file to.
OR ELSE look at the top of the little window, where it says "Save in" and gives you a drop-down menu of folders that are in your computer. Use that drop-down menu to go to wherever you want to download the file to. The idea is to put it where you can easily find it later.
4. After you choose the location where you want to put the file, click the "Save" button (see it above here?).
5. Tadaa! You're now downloading it from my website to your computer.
After you've download it, then what?
1. Go to your Windows Start button so you can go to "My Documents" or "My Computer" and then go to wherever you put the file.
2. When you see the name of the file you download (in the above example, it's "Lord Send Out Your Spirit.wmv"), double-click on it with your normal (left) button on the mouse. This will open the file and automatically start whichever program is supposed to run the document or video or PowerPoint presentation that you ordered.
If you do all this and it doesn't work, you don't have the right program to run it. There are instructions on the website for downloading the right program to make it work, and it's probably free. See the Special Instructions page, but get a friend to help you if it seems mysterious to you.
If these instructions aren't understandable enough, please find someone who can look over your shoulder and tell you what to do. I know it's frustrating when the computer is unfamiliar. Surely you know someone who can lead you through this.